Your response is needed
Respond by 08 Nov 2026 to avoid automatic escalation. The $1,436 payment stays on hold until the case is resolved.
Waiting for the customer
You proposed: Redo the work for free. Support will step in if the customer does not accept within 48 hours.
Dispute resolved
The customer accepted a free follow-up visit. The full $1,436 has been released to your earnings.
Cooling issue returned after the service
The AC stopped cooling again two days after the repair. I expected the service to fix the issue and would like the technician to come back or a partial refund.
Related Job
Customer
Amount on Hold
$1,436.00
Reason
Service quality
Customer Wants
Redo the work
Opened On
06 Nov 2026
Evidence
Add more evidence (photos, invoices or documents)
Conversation
Kelsie Battle
06 Nov 2026, 10:20 AMThe AC stopped cooling again two days after the repair. Can someone come back to check it?
TruelySell Support
Support06 Nov 2026, 11:00 AMWe have placed the payment on hold. Please respond with a proposed resolution within 48 hours.
This case is closed. Replies are disabled.
Actions
Propose a refund, offer to redo the work or explain why the claim should be rejected.
Respond to Dispute View JobCase Progress
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Dispute Opened
06 Nov 2026
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Your Response
Pending
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Customer / Support Review
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Resolved
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