Refund Key Metrics
Resolution rate, claims volume, and financial impact
Cycle: Sep 2026
+4.2%

Total Refund Requests

1,482

3.2% of total bookings Within threshold
-6.8%

Total Refunded Amount

$28,940

Avg. $19.50 / claim -$2.1k vs last mo
In Review

Pending Review

42

6 escalated cases Avg. 18h turnaround
95.4%

Resolution Rate

1,412

4.6% claim denial +1.8% efficiency
Refund Analytics & Claims

Monthly refund volume, resolution rate, and claim amounts

Requests
Amount
Daily Claims
4.8
-8.4%
Avg Resolution
18.5 Hrs
Fast
Settlement Ratio
95.4%
Optimal
Chargeback Ratio
0.42%
Low Risk
Sort by
Export
# Service Provider Customer Amount Requested On Refunded On Status
1 Plumbing service Plumbing service
JS
John Smith
Hendy $75 04 Oct 2023 07 Oct 2023 Completed
2 Car Repair Services Car Repair Services
JN
Johnny
Andy $90 06 Oct 2023 10 Oct 2023 Inprogress
3 Steam Car Wash Steam Car Wash
AM
Amanda
Melvin $65 17 Oct 2023 15 Nov 2023 Pending
4 House Cleaning House Cleaning
JM
James
Riswan $90 17 Oct 2023 10 Oct 2023 Rejected